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Troubleshooting

Solutions to common issues with Delegate.

#Gmail isn't syncing

If new emails aren't appearing:

  • Check Settings → Integrations → Google — the status should say Connected
  • Click Refresh Webhook to renew the push notification channel
  • Disconnect and reconnect the Google integration to force a full re-auth
  • Ensure you haven't hit your plan's email account limit
ℹ️Note
Webhook channels expire every 7 days and auto-renew. Missed auto-renewals (e.g., due to server downtime) require a manual refresh.

#AI suggestions aren't appearing

  • AI suggestions are generated after each inbox sync. Give it 1–2 minutes after emails arrive.
  • Check your plan's AI action limit — Starter is capped at 100/month.
  • Ensure your LLM provider is configured in Settings → AI Providers.

#Notion sync is stuck

  • Check the Sync Dashboard in Settings → Integrations → Notion for error details
  • Resolve any pending conflicts — stuck conflicts block the sync queue
  • Try Pause → Resume sync to restart the queue processor
  • Ensure the Delegate Notion integration still has access to your pages (Notion can revoke this)

#Can't log in

  • If you signed up with Google, use Continue with Google — there's no separate email/password
  • If you signed up with email, use Forgot Password to reset
  • Clear your browser cookies and try in an incognito window
  • Check that cookies are not blocked in your browser settings

#Still stuck?

If none of these steps resolve your issue, contact support with a description of what you were doing when the issue occurred. Include your browser version and operating system for faster resolution.