Troubleshooting
Solutions to common issues with Delegate.
#Gmail isn't syncing
If new emails aren't appearing:
- Check Settings → Integrations → Google — the status should say Connected
- Click Refresh Webhook to renew the push notification channel
- Disconnect and reconnect the Google integration to force a full re-auth
- Ensure you haven't hit your plan's email account limit
ℹ️Note
Webhook channels expire every 7 days and auto-renew. Missed auto-renewals (e.g., due to server downtime) require a manual refresh.
#AI suggestions aren't appearing
- AI suggestions are generated after each inbox sync. Give it 1–2 minutes after emails arrive.
- Check your plan's AI action limit — Starter is capped at 100/month.
- Ensure your LLM provider is configured in Settings → AI Providers.
#Notion sync is stuck
- Check the Sync Dashboard in Settings → Integrations → Notion for error details
- Resolve any pending conflicts — stuck conflicts block the sync queue
- Try Pause → Resume sync to restart the queue processor
- Ensure the Delegate Notion integration still has access to your pages (Notion can revoke this)
#Can't log in
- If you signed up with Google, use Continue with Google — there's no separate email/password
- If you signed up with email, use Forgot Password to reset
- Clear your browser cookies and try in an incognito window
- Check that cookies are not blocked in your browser settings
#Still stuck?
If none of these steps resolve your issue, contact support with a description of what you were doing when the issue occurred. Include your browser version and operating system for faster resolution.
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