Google Calendar sync, one-click Google Meet creation, Recall.ai transcription bots, and automatic action item extraction — all inside the same platform your agents use for tickets and calls.
Every calendar feature is designed to reduce coordination overhead and ensure no decision or commitment disappears after a call ends.
Bi-directional, real-time sync across every connected Google Workspace account. Events, RSVPs, updates, and Meet links reflect instantly inside Delegate — no manual import, no lag.
Create a Google Meet link directly from any calendar event in Delegate. One click generates the meeting, adds the link to the invite, and sends it — no switching to Google Calendar.
A Recall.ai bot joins every scheduled call, records the session, and generates a full transcript. Supervisors review what was said — agents stay focused on the customer, not on note-taking.
After every meeting, AI scans the transcript and pulls out commitments, follow-ups, and decisions. Action items become tasks in Delegate automatically — nothing falls through the cracks.
Ops managers schedule agent shifts, standups, and training sessions directly in Delegate. Shared team calendars show who is on, who is in a call, and where coverage gaps exist.
Standups, client calls, QA sessions, and shift blocks — all on one calendar. Recall.ai bots join automatically. Action items surface before the next morning standup.
Whether you're managing 40 agents across three client accounts or running a weekly QBR, Delegate keeps every meeting documented and every commitment tracked.
When you manage 40+ agents across three client accounts, you need to see shift coverage, scheduled standups, and QA sessions at a glance. Delegate's shared team calendar shows exactly who is on, who is in a call, and where gaps need filling — before those gaps become client escalations.
When your weekly team sync ends, Recall.ai has already captured the full transcript and Delegate has extracted every commitment by name. Your agents get their action items as tasks — not as buried notes in a doc nobody re-reads.
Schedule a client review in Delegate, generate the Google Meet link in one click, and let the Recall.ai bot handle the transcript. By the time the call ends, the recording is saved, action items are extracted, and your follow-up task list is already populated.
When every client call is transcribed by Recall.ai, every action item becomes a tracked task, and your Google Calendar stays in sync without manual work — your team spends less time in coordination and more time closing tickets.
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