Delegate is the task layer for operations teams. Supervisors assign work, agents track tickets, and AI agents handle the routine — all inside one workspace, scoped to each client.
Task management designed for volume — not individual to-do lists. From 10-agent boutique agencies to 200-seat BPO floors.
Assign a task to an AI agent with one click. The agent picks up the brief, executes autonomously — drafting, researching, updating records — and returns results for your review. Supervisors stay in control without doing the work.
Tasks are ranked by SLA deadlines, client tier, and escalation status. Your agents always see the highest-impact items first — not whatever landed in the queue last. Critical tickets never get buried.
Break complex tickets into nested subtasks and keep context alive with threaded comments. Client emails, call recordings, and reference docs live inside the task — not scattered across tools.
Log billable hours directly on every task, scoped to the client workspace. Weekly summaries show exactly where agent time went — by account, campaign, or service line. Invoicing becomes a two-minute job.
Supervisors get a live board view across all agent queues. Filter by assignee, client, priority, or SLA status with a single click. Switch to list view for bulk actions and queue management.
Each client lives in a fully isolated workspace. Agents only see the tasks, tools, and data scoped to their assignment. No cross-client data leakage — by design, not by accident.
AI-delegated tasks surface alongside manually assigned tickets. Client scope, SLA status, and agent assignments visible at a glance.
6 SLA-critical · 3 handled by AI agents this hour
Whether you run a BPO floor, a client services agency, or an internal ops team — Delegate adapts to your workflow without months of configuration.
Delegate gives supervisors a live board across every agent queue. SLA timers surface tickets approaching breach before they escalate. AI delegation handles routine tickets automatically, so your team focuses on the cases that actually need a human.
Each client account is an isolated workspace. Tasks are scoped per campaign, per retainer, per sprint. Time tracking rolls up automatically so your monthly invoices match what actually shipped — no more Friday afternoon timesheet scrambles.
Assign research, drafting, and data entry tasks to AI agents. Set completion criteria and let agents run. Results land back in your queue for a final review — you get the throughput of a five-person team without the headcount.
Assign work to agents, delegate routine tasks to AI, and track every ticket from open to close — across every client, in one platform.
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