Inbound emails become tickets instantly. AI drafts the reply before the agent opens the thread. SLA timers count down in plain sight. And every client's queue stays completely isolated from every other.
Every feature reduces the time between ticket open and ticket closed — without cutting corners on quality or compliance.
When an agent opens a ticket, Delegate has already drafted a reply — pulling context from the customer record, prior thread, and your SOP knowledge base. Approve and send in one click.
Inbound emails are automatically converted to tickets and routed by department, priority, and keyword. Agents see a clean queue — not a raw inbox of 300 unread messages.
Every ticket carries a countdown. Agents see exactly how much time remains before breach. Supervisors get alerts before SLAs slip — not after the client notices.
Tickets opened in Intercom sync into Delegate automatically. Replies written in Delegate post back to Intercom. Agents work in one place; customers see seamless continuity.
Each workspace has its own email accounts, labels, and routing rules. When an agent opens their inbox, they see only their client's tickets — never another client's queue.
Every reply, reassignment, and note is logged with a timestamp and agent ID. QA reviews take seconds. Compliance queries are answered without digging through forwarded threads.
From front-line agents to QA supervisors — Delegate gives each role exactly what they need to move faster and make fewer mistakes.
When your team handles five clients simultaneously, workspace isolation ensures Agent A on the retail account never sees — or accidentally replies to — a ticket from the fintech client. Routing rules and department filters mean every email lands exactly where it belongs.
Instead of agents crafting replies from scratch, Delegate generates a context-aware draft the moment a ticket is opened. Your team reviews, refines if needed, and sends. Average handle time drops without sacrificing quality.
The full thread, every note, every reassignment — all timestamped and filterable. QA supervisors can pull a random sample, review 10 tickets in five minutes, and give agents specific feedback the same day.
Tickets routed on arrival. AI drafts ready before the agent reads the thread. Every client's queue isolated and auditable. Start your trial and see the difference in the first shift.
14-day free trial. No credit card required.